THE COMPLETE BROWSER COURSE · FREE
Learn Cantonese.
One real exchange at a time.
Start with your first words, then work through ordering, getting around, everyday life and more demanding Hong Kong conversations. Every lesson below is free to practise in your browser, with English, Traditional Chinese and Jyutping.
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The full Cantonese course syllabus
0 / 260 lessons practised in this browser. Continue: Hello and goodbye ↗
STAGE 1
Your first conversations
Get unstuck, order something simple, and find the station without a working phone.
First hellos · 5 lessons
- Hello and goodbyeRecognise an opening or a goodbye and choose the line that fits.↗
- Thanks that fitChoose service thanks or personal thanks for the actual situation.↗
- A morning stopRecognise water and coffee, return a morning greeting and thank someone for a drink.↗
- Your first requestUse a cup and a reusable request frame to order a familiar drink.↗
- A small morning exchangeChapter practice check↗
New faces · 5 lessons
- New facesUse a name frame, recognise a name question and introduce Christy.↗
- Meet over lunchWelcome someone, recognise rice and reuse a familiar drink request.↗
- A bowl of riceChoose the right counter and reuse the request frame for a bowl of rice.↗
- Something differentAnswer a name question and use familiar request parts with milk tea.↗
- Meet and orderChapter practice check↗
Getting unstuck · 5 lessons
- Say what you missedBuild a short negative statement and make a different request for thinking time.↗
- Ask for a repeatIntroduce three reusable request pieces, then use them to recover a missed line.↗
- Change the speedReplace one familiar request piece to ask for slower speech rather than a repetition.↗
- I'm still learningUnderstand a language-ability question and construct a modest beginner reply.↗
- Keep the conversation goingChapter practice check↗
Meet someone and get unstuck · 5 lessons
Give your name, say how much Cantonese you speak, and ask someone to repeat or slow down.
- Meet your neighbourReply to a name and an ability question in a short encounter, with familiar greetings.↗
- Be polite for the right reasonAdd a light apology and a polite pause while retrieving attention, service thanks and gift thanks.↗
- Recover the missing meaningBuild a question about an unfamiliar word and distinguish it from requests about sound or speed.↗
- Get back to the conversationRetrieve the appropriate meaning, repetition and speed repairs without another name-and-ability recap.↗
- Meet someone and get unstuck: checkChapter practice check↗
Order a drink and answer back · 6 lessons
Place a short order, understand a choice, and finish the order politely.
- Hot or iced?Recall an order, add hot and iced, and identify a changed drink.↗
- Choose the temperatureChange a familiar order, understand the temperature question and give an iced reply.↗
- Hot, please. No extras.Give a hot reply and recognise a polite refusal after changing a drink order.↗
- Follow the serverDistinguish drink, temperature, extras and here-or-takeaway questions.↗
- Your turn at the counterAnswer changing server questions with a temperature, an order and a polite refusal.↗
- Your café challengeChapter practice check↗
Find the station with a dead phone · 6 lessons
Explain a dead phone in one short line, ask a direction, and distinguish left from right.
- Choose a directionRecognise left and right, then combine each with turn.↗
- Ask without your phoneExplain the dead battery and ask where the MTR station is.↗
- Check what you heardReuse the location question for another place and confirm a turn.↗
- Catch a correctionDistinguish a straight route from a turn, and follow the corrected direction.↗
- Find your wayAsk for a route, recover a missed instruction and use the correction.↗
- Find the station with a dead phone: checkChapter practice check↗
STAGE 2
Settle into daily life
Exchange contact details, pay, and meet someone at your building.
Exchange contact details · 8 lessons
Ask for WhatsApp or a number, recognize a digit correction, and confirm whether the contact was added.
- Your first digitsRecognise 0–3 and keep their order in a short group.↗
- Three more digitsDistinguish 4, 5 and 6, then use them with earlier digits.↗
- Finish the digit setHear the final digits and combine them with familiar ones.↗
- Add a contactAsk to connect, scan a code and confirm the contact was added.↗
- Ask for the numberAsk which number to use and give a complete fictional number.↗
- Catch a correctionKeep digit order, revise one mistaken digit and distinguish not-yet from refusal.↗
- Stay in touch politelyMake a request, acknowledge success and accept a boundary.↗
- Exchange contact details: checkChapter practice check↗
Pay and recover a failed payment · 6 lessons
Distinguish amounts, pay cash or ask about a card, and check change.
- Read the priceCombine tens, units and a zero in hundreds without swapping the digits.↗
- Ask the priceAsk about an unpriced item and recognise a failed payment.↗
- Choose how to payOffer cash, ask about cards and decline a bag.↗
- Total or change?Distinguish the price quoted from the change returned and the payment's status.↗
- Finish the paymentRecover with the payment method you choose and answer the bag question.↗
- Pay and recover a failed payment: checkChapter practice check↗
Meet someone at your building · 5 lessons
Say you are coming down, distinguish floors, and respond when someone is at the other entrance.
- Which floor?Ask for a floor and distinguish it from the visitor's location.↗
- Come down or wait?Say you are coming down now or that you will wait in the lobby.↗
- Find each otherDistinguish the lobby, downstairs and another entrance.↗
- Meet in the lobbyAnswer the floor question, coordinate movement and repair a missed detail.↗
- Meet someone at your building: checkChapter practice check↗
STAGE 3
Everyday Plans & Purchases
Ask about prices and sizes, try an item, and decide whether to buy it.
Shop, Try & Buy · 5 lessons
Recognize basic shop language and choose a useful customer reply.
- Find your sizeAsk what's available and understand that only the large size is in stock.↗
- Try before buyingAsk permission to try something, then make a purchase decision.↗
- Catch what they needHear whether someone needs a size, permission to try or an Octopus payment.↗
- Decide and payMake a price request, decide after trying and ask about your chosen payment method.↗
- Shopping checkpointChapter practice check↗
STAGE 4
People, Weather & Plans
Describe the weather and how you feel, and understand short reactions.
Weather & How You Feel · 5 lessons
Recognize everyday weather and feeling updates and ask for slower Cantonese when needed.
- Notice the weatherUse familiar hot and cold with today, degree and a rain update.↗
- Say how you feelDescribe tiredness or happiness and distinguish very from a little.↗
- Keep up with a friendAsk for slower speech, then signal understanding after clarification.↗
- Make a plan that fitsInvite a friend to eat later, accept the plan and keep the conversation understandable.↗
- Weather & feelings checkpointChapter practice check↗
STAGE 5
Get around and make plans
Travel by road, agree a time, and get to know someone.
Take a bus or taxi · 5 lessons
Check whether a bus goes where you need, understand the wait, and request a drop-off.
- Choose the right busCheck a destination before boarding, then follow the reply.↗
- Wait, then catch your stopRead a waiting time and arrange a reminder for an unfamiliar stop.↗
- Take a taxiGive a destination and request a drop-off, then hear where the driver will stop.↗
- Make the trip workReuse the route and stop patterns in changed situations.↗
- Take a bus or taxi: checkChapter practice check↗
Agree a time that works · 6 lessons
Ask about availability, distinguish times, and acknowledge a counteroffer.
- Build clock timesCombine known numbers with hours, minutes and half past.↗
- Find a time that worksAsk about availability and hear a later counteroffer.↗
- Choose another timeDecline an unavailable evening and arrange a different slot.↗
- Confirm what you heardSeparate a proposal, a counteroffer and a confirmed arrangement.↗
- Agree the revised planRespond to availability, confirm the changed time and reuse it tomorrow.↗
- Agree a time that works: checkChapter practice check↗
Get to know a neighbor · 5 lessons
Ask a simple follow-up and make your model introduction personal.
- Meet someone nearbyAsk about a district and answer with a different neighbourhood.↗
- Talk about interestsBuild one interest, join two interests and hear which activity someone enjoys.↗
- Respond to some newsHear a recent change and give a relevant reaction and follow-up.↗
- Keep the conversation goingCombine a neighbourhood answer, an interest and a relevant response to news.↗
- Get to know a neighbor: checkChapter practice check↗
STAGE 6
Independent Around Town
Explain a hotel access or connection problem, state a basic health need, and ask for help.
Hotel Essentials · 5 lessons
Recognize the practiced hotel problem lines and choose guest-side lines for access, Wi-Fi, locations, or connectivity.
- Name the hotel needReport a failed key card and ask for a place, using familiar location words.↗
- Ask for the passwordBuild a what-question and catch a short supplied example password.↗
- Connection or location?Distinguish no mobile signal from a failed key card and a pharmacy-location question.↗
- Get the right helpGive the exact problem or question, then acknowledge a clear location answer.↗
- Hotel essentials checkpointChapter practice check↗
Feel Unwell & Get Help · 5 lessons
Recognize the practiced health and safety lines and choose a clear, situation-appropriate request for help.
Scene context
Language practice only. For immediate danger or serious illness in Hong Kong, call 999 for police, fire, or ambulance.
- Say what you needState that you feel unwell and build a familiar can-you request for water.↗
- Ask someone to helpDistinguish nearby practical help from a specific request to contact the police.↗
- Missing or not working?Hear whether a phone is missing, lacks signal, or an object cannot be used.↗
- Ask for the right helpReport a need clearly, understand a suggestion to seek care and make a specific help request.↗
- Health & urgent help checkpointChapter practice check↗
STAGE 7
Buy with Confidence
Ask about market prices and quantities, understand a bundle offer, and finish a short order.
Wet-market Price & Quantity · 5 lessons
Ask a price or quantity question and handle one fast vendor follow-up.
- How is it priced?Ask how produce is sold and distinguish the number of items from a bundle's price.↗
- Choose the amountOrder vegetables by weight and keep the amount separate from the produce name.↗
- Another vegetable?Recognise an offer of extra vegetables and decline it after a complete order.↗
- Complete the purchaseChoose a fitting price question, name the weight and repair a missed quote.↗
- Wet-market checkpointChapter practice check↗
STAGE 8
Get what you need
Check a purchase, explain meal preferences, and put an incomplete order right.
Check a purchase before paying · 5 lessons
Explain a size problem, understand limited stock, and recover a failed payment.
- Find your sizeAsk for medium and notice when the offered size does not meet the request.↗
- Explain the fitReport a size problem and ask whether an exchange is possible.↗
- Catch the limitationIdentify a stock limit and distinguish it from a payment problem.↗
- Choose before payingUse the fit, stock and payment details to choose an appropriate next step.↗
- Check a purchase before paying: checkChapter practice check↗
Get a meal that suits you · 5 lessons
State a non-spicy preference, understand portions, and follow up on an incomplete meal.
- Arrive for a mealGive the size of your party and understand a waiting time.↗
- Choose a dish to shareAsk whether a dish serves enough people and interpret a range.↗
- Get the meal you orderedState a non-spicy preference and report a missing box of rice.↗
- Make a meal workCombine party size, portions, preferences and a missing-item follow-up.↗
- Get a meal that suits you: checkChapter practice check↗
Check and fix a takeaway order · 5 lessons
Ask to check an order, report a missing item, and request a sound container.
- Check before leavingAsk whether the whole order is here and understand the staff’s next action.↗
- Fix the right problemDistinguish a replacement container from separate packing.↗
- Leave out what you do not needDecline cutlery and hear the corresponding packing change.↗
- Leave with a complete orderCheck completeness, request the appropriate remedy and decline cutlery.↗
- Check and fix a takeaway order: checkChapter practice check↗
STAGE 9
Keep everyday life working
Report a home problem, arrange a visit, and recover a call or message.
Report a problem at home · 5 lessons
Name a practical fault, locate management, and follow a repair update.
- Report a leaking tapDescribe an observable fault and distinguish arranging a repair from completing it.↗
- Explain the cooling problemReport an air conditioner that is not cooling and follow a restart suggestion.↗
- Find the people who can helpLocate the management office and ask when the hot water will return.↗
- Ask for the next updateAsk when hot water will return and retrieve the appropriate fault report.↗
- Report a problem at home: checkChapter practice check↗
Arrange a service visit · 5 lessons
Distinguish morning from afternoon and agree an available visit time.
- Choose a part of the dayDistinguish morning from afternoon before offering a precise appointment time.↗
- Handle an unavailable timeRecognise that a proposed slot is unavailable and offer a specific alternative.↗
- Check the agreed timeKeep an offered time separate from a confirmation and check the exact afternoon slot.↗
- Agree the visitOffer an available time, check a changed arrangement and acknowledge the confirmation.↗
- Arrange a service visit: checkChapter practice check↗
Recover a call or message · 5 lessons
Say what is missing, ask for a resend, and request a colleague's help. Recognize an offer to demonstrate a step.
- Send and receive the addressDistinguish sending from receiving, then confirm that you are checking the address.↗
- Sound or missing message?Ask for a resend when a message is missing and name unclear sound when speech is distorted.↗
- Why isn't it clear?Recognise a muted microphone and a blurry photo as different problems that need different repairs.↗
- Ask for help with a stepRequest a colleague's check and recognise an offer to demonstrate one step.↗
- Recover a call or message: checkChapter practice check↗
STAGE 10
Handle a change of plan
Ask for health or service help and combine your skills across an ordinary day.
Explain symptoms and ask for help · 5 lessons
Recognize questions about onset, fever, and allergies; give only facts that are true for the stated patient.
Scene context
Fictional language practice, not medical guidance. Give healthcare staff your actual symptoms, medicines and allergies. Ask for clarification when unsure.
- Name what hurtsName the throat and pain, then understand a question about how long it has hurt.↗
- Say when it beganAnswer the timing question with the given last-night onset instead of guessing another symptom.↗
- Separate safety questionsDistinguish an allergy question from a fever question and state the fictional patient's peanut allergy.↗
- Find professional helpUnderstand a referral and ask about a nearby clinic without adding a diagnosis or treatment.↗
- Explain symptoms and ask for help: checkChapter practice check↗
Find the right counter and documents · 5 lessons
Distinguish queue numbers, recover a missed turn, and ask for document or form help.
- Get a queue ticketAsk for a ticket and distinguish queue labels 108 and 109 as whole numbers.↗
- Recover a missed turnState that your turn passed and follow the instruction to speak to staff at the counter.↗
- Documents or form?Distinguish a check of complete documents from a request for help filling in a form.↗
- Get the next step rightFollow your own number, identify the clerk's document question and repair a missed instruction.↗
- Find the right counter and documents: checkChapter practice check↗
An ordinary day with changed plans · 5 lessons
Notice changed details, choose an appropriate next action, and confirm an arrangement instead of guessing.
- Plan a meet-upReschedule a table booking to three in the afternoon, confirm the meet-up, and distinguish travelling from arriving.↗
- Find each otherCorrect a turn, identify the waiting place, and say where to meet.↗
- Dinner runs laterCatch the later dinner time, wait briefly, and apologise for the delay.↗
- Keep the plan clearRetrieve arrival, earliest time, coming down, and the waiting place in changed supported situations.↗
- An ordinary day with changed plans: checkChapter practice check↗
STAGE 11
Services & Paperwork
Check documents and form instructions, then ask about a parcel's destination, service and delivery time.
Forms & Documents · 5 lessons
Handle a basic counter document check and ask for clear form-filling guidance.
- Name your documentsState the requested service, list the documents you have, and understand a document-completeness check.↗
- Ask about a formRecognise the missing application form, ask how to fill a form in, and identify the marked box to leave blank.↗
- Hear the exact instructionDistinguish a missing document, a box instruction and a missed queue turn.↗
- Handle the document checkList the supplied documents and ask for a specific missing instruction.↗
- Forms and documents checkpointChapter practice check↗
Ask About Sending a Parcel · 5 lessons
Start a parcel enquiry, give the destination and ask about delivery time before choosing a service.
- Send a parcelState a postal request and answer a destination question.↗
- Ask about the serviceChoose a service and ask about duration without confusing it with destination.↗
- Understand an estimateRead the range as working days and check whether it fits a stated deadline.↗
- Make a clear enquiryGive the destination, choose the requested service and confirm what the estimate actually says.↗
- Post-office checkpointChapter practice check↗
STAGE 12
Health, Medicine & Urgent Help
Explain a symptom, confirm medicine instructions exactly, and ask for appropriate urgent help.
Confirm Medicine Instructions · 5 lessons
Ask a pharmacist precise questions and repeat an instruction back for confirmation rather than guessing.
Scene context
The dosage line is a language example, not medical advice. Follow only the instructions supplied for your medicine by a clinician or pharmacist.
- Check the quoted instructionAsk about daily frequency in a language role-play and distinguish that question from asking about an effect or an alternative.↗
- Ask about sleepinessAsk about a possible effect and an alternative without treating either as a guarantee.↗
- Hear only what was saidDistinguish frequency, possibility, an allergy question and an offer to look.↗
- Confirm, then askRepeat the supplied instruction and ask a specific unresolved medicine question.↗
- Medicine instructions checkpointChapter practice check↗
Lost Items & Urgent Help · 5 lessons
State what happened and ask for the appropriate local help with a concrete location.
Scene context
Language practice only. For immediate danger or serious illness in Hong Kong, call 999 for police, fire, or ambulance and follow official instructions.
- Ask for urgent helpUnderstand a collapse report and practise the exact help and location models.↗
- Say what actually happenedDistinguish a missing item, a theft and being lost before asking for help.↗
- Understand a route instructionIdentify a closed exit and preserve the contrast in a quoted stairs instruction.↗
- Make the help request preciseChoose the model that matches the report and give the stated location exactly.↗
- Lost items and urgent help checkpointChapter practice check↗
STAGE 13
Eat Like a Local
Handle a breakfast ordering cutoff and choose an alternative when a lunch item is unavailable.
Beat the Breakfast Cutoff · 5 lessons
Explain a short delay, act on a cutoff, and order sensibly for someone whose usual choices you know.
- Order before the cutoffCompare a friend’s arrival with last orders and choose whether to wait or order now.↗
- Order for both of youInclude an absent friend in an order instead of missing the ordering window.↗
- Choose food and drinksKeep each person’s drink distinct and understand a preparation question and extra charge.↗
- Handle a changing planTransfer the ordering pattern to a different delay and a different drink while respecting the cutoff.↗
- Beat the Breakfast Cutoff checkpointChapter practice check↗
Recover from a Sold-out Lunch · 5 lessons
Ask for a constrained recommendation, place the fallback order, and explain genuine time pressure politely.
- Replace a sold-out dishRequest an alternative that meets both a non-spicy preference and a short lunch window.↗
- Understand a soup alternativeIdentify the named soup and order an alternative with plain rice.↗
- Explain your deadlineGive the return time and distinguish a kitchen message from a readiness promise.↗
- Keep both needs in the conversationRespond to sold-out food without dropping either the spice preference or the time limit.↗
- Recover from a Sold-out Lunch checkpointChapter practice check↗
STAGE 14
Shop With Precision
Test what matters, specify market preparation, and settle gift logistics and warranty consequences before committing to a purchase.
Test the Charger, Buy Sealed Stock · 5 lessons
Explain the product need, request a device test, and separate the demo unit from the item you buy.
- Find a charger that fits your needExplain recurring battery trouble and request a smaller charger without assuming stock means compatibility.↗
- Test the actual phoneAsk for a charging test on your own device and distinguish permission from a successful result.↗
- Choose an unopened one after testingMake buying conditional on a suitable test and request unopened stock.↗
- Check holding and warranty detailsAsk for a hold, identify the warranty period and interpret the quoted repair coverage.↗
- Test the Charger, Buy Sealed Stock checkpointChapter practice check↗
Buy Fish for Tonight's Soup · 5 lessons
Ask a concrete freshness question and give preparation instructions the fishmonger can act on immediately.
- Ask when the fish arrivedAsk about this fish’s arrival and distinguish that information from storage advice or a freshness guarantee.↗
- Keep useful parts for soupRequest filleting while keeping the head and bones for a different use.↗
- Set portions and separate the bagsSpecify the number of portions and keep the head and bones in a separate bag.↗
- Follow through after buyingTransfer the portion count, follow immediate storage advice and interpret a stated return restriction.↗
- Buy Fish for Tonight's Soup checkpointChapter practice check↗
Arrange a Gift Collection · 5 lessons
Explain a gift's logistics and check what happens if the recipient finds a fault after opening it.
- Arrange wrapping and a later collectionDescribe a birthday present and put the hold after wrapping, lasting until tonight.↗
- Give the pickup time without the priceSpecify collection at 7:30 and ask for a receipt with no printed price.↗
- Check the conditional repair questionAsk about a fault discovered after opening and interpret the quoted warranty rather than assuming all remedies.↗
- Finish the collection arrangementCoordinate a pickup time, receipt and payment instructions while retaining the stated limits.↗
- Arrange a Gift Collection checkpointChapter practice check↗
STAGE 15
Move Across Hong Kong
Recover from dead-phone navigation, fix an Octopus access problem, and negotiate a live taxi route under a deadline.
Navigate the MTR with a Dead Phone · 5 lessons
Explain the dead-phone constraint, identify the correct platform, verify the boarded train, and confirm where to get off.
- Find the correct platformUse the stated platform direction rather than following the side you are already standing on.↗
- Verify the boarded trainKeep destination checking separate from finding the platform and explain why you need a spoken check.↗
- Track the stopsUse the stop count and named station together; do not get off merely because one stop has passed.↗
- Finish the journey without a mapChoose the check suited to the current point of the journey and distinguish card retry help from phone help.↗
- Navigate the MTR with a Dead Phone checkpointChapter practice check↗
Top Up Without Your Phone · 5 lessons
Ask for a cash fallback, confirm a pointed station location, and report that the gate still fails after top-up.
- Choose a cash top-up routeReport a dead phone, ask where cash is accepted and follow the staffed service direction.↗
- Find the desk and describe the gateConfirm the centre's location and separate finding it from reporting a card-reading failure.↗
- A fix did not solve itCombine the completed top-up with the continued failure; do not treat a completed attempt as a successful result.↗
- Report what still failsChoose the next message from the current state, including a battery that is dying versus one that is already dead.↗
- Top Up Without Your Phone checkpointChapter practice check↗
Choose a Taxi Route Under Time Pressure · 5 lessons
Share the constraint a driver needs, ask for a current route comparison, and confirm both route and stopping area.
- State the time constraintState a deadline before naming the traffic problem; distinguish a time limit from a time of departure.↗
- Ask for the quicker routeWhen offered unfamiliar routes, ask what is faster now instead of guessing or repeating a destination.↗
- Advice changes the routeChange your chosen route when the driver changes the advice and recognize a specific reason for changing roads.↗
- Agree route and drop-offAccept the faster route, preserve the drop-off landmark and check the actual side of the stop.↗
- Choose a Taxi Route Under Time Pressure checkpointChapter practice check↗
STAGE 16
Home & Connected Life
Explain a lockout, follow up on a fridge repair, and describe an unresolved airport login problem.
Cancel a Lockout Rescue · 5 lessons
Give location, cause, and access problem; then update the helper immediately when circumstances change.
- Explain where you are stuckIdentify the access failure and cause, instead of sending a vague request for someone to come down.↗
- Request the right helpKeep an offer to bring a spare key distinct from an offer to open a door.↗
- The caretaker changes the planRecognise that access has been restored and immediately cancel the no-longer-needed trip downstairs.↗
- Close the changed arrangementUpdate both people's next actions after access is restored and avoid sending the helper to the wrong location.↗
- Cancel a Lockout Rescue checkpointChapter practice check↗
Escalate a Fridge Repair · 5 lessons
Report why a fault is urgent, answer a basic check, and ask whether it can be repaired in time.
- Report the worsening faultSeparate the overnight cooling problem from its new consequence for the food.↗
- Explain what you checkedReport a completed door check that did not solve the problem and request a technician.↗
- Ask what can happen tonightSend the requested evidence and distinguish a repair promise from a proposed inspection.↗
- Keep the repair request preciseRespond to the proposed time without turning an inspection into a finished repair.↗
- Escalate a Fridge Repair checkpointChapter practice check↗
Explain an Airport Login Problem · 5 lessons
Explain a login problem and an unsuccessful reset, arrange to show only the error, and state the deadline. Account recovery remains unresolved.
Scene context
Account-recovery practice only. Never show passwords, one-time verification codes, payment details, or identity documents on a call; use the airline's official recovery channel.
- Explain the blocked taskAccept a call and explain the airport task that an inaccessible account is blocking.↗
- Report the step that failedExplain a reset that did not restore access, and distinguish it from app and connection problems.↗
- Show the error and the deadlineUnderstand a video suggestion, show the error and retain the actual check-in deadline.↗
- Keep the remaining problem clearGive the next factual update without claiming that a suggested step fixed access.↗
- Airport login problem: checkChapter practice check↗
STAGE 17
Work & Relationships
Resolve a numerical blocker, hand off a live schedule collision, and protect an invitation by proposing a complete alternative.
Fix the Number Before Upload · 5 lessons
Report completion honestly, isolate a numerical mismatch, request a bounded check, and state the downstream deadline.
- Name the remaining mismatchReport that a draft is finished while isolating the unreconciled last-page total.↗
- Ask for the formula checkReport the revision already tried and request inspection of the specific formula.↗
- Keep the upload conditionalDistinguish today’s deadline, an opening problem and an upload that depends on correctness.↗
- Give an accurate work updatePreserve the unresolved check and the deadline without presenting a plan as completed work.↗
- Fix the Number Before Upload checkpointChapter practice check↗
Handle a Client–Meeting Clash · 5 lessons
Name a schedule clash, request a precise adjustment, hand off the guest, and notify the right decision-maker.
- Notice the overlapUse the changed meeting time and actual client arrival to identify the immediate handoff.↗
- Ask for the later arrivalRequest permission to join late and state the manager notification separately.↗
- Keep each person’s role clearDistinguish staffing, early departure, a waiting place and temporary cover.↗
- Confirm your handoff planAssign reception and notification explicitly while keeping the agreed timing visible.↗
- Handle a Client–Meeting Clash checkpointChapter practice check↗
Keep the Invitation, Change the Plan · 5 lessons
Partially decline, offer a workable alternative, settle a place and time, and help a first-time visitor find it.
- Keep part of Saturday freeRespond to a broad invitation with a specific workable morning alternative.↗
- Make the alternative concretePropose a place and time the friend can answer, then distinguish an unfamiliar venue from a rejection.↗
- Support the person who has not been therePromise an address and exact station meeting point; distinguish the send time from the meeting time.↗
- Keep the relationship and finish the planCarry an agreed activity into a bounded proposal and a precise arrival arrangement.↗
- Keep the Invitation, Change the Plan checkpointChapter practice check↗
STAGE 18
Care for People
Report fictional symptom facts, arrange school pickup, and relay a leader's instructions in a controlled fire drill.
Give a Safe Symptom Timeline · 5 lessons
Report fever, onset, and pain trigger without guessing about medicine, then ask for the appropriate next care step.
Scene context
Language practice only. Do not self-diagnose or select medicine from this lesson; follow a qualified clinician's or pharmacist's advice.
- Give the onset, not a diagnosisUse a fictional patient card to state a slight fever and the time pain began.↗
- Correct the suspected triggerContrast walking without pain with pain that increases after eating.↗
- Be clear about what you do not knowAnswer the medicine question without guessing a name, and ask about professional assessment.↗
- Keep the facts separateAnswer symptom and medicine questions precisely, with a changed fictional onset time.↗
- Give a Safe Symptom Timeline checkpointChapter practice check↗
Hand Off School Pickup · 5 lessons
Explain why pickup changes, share the swimming time and swimsuit location, and request a message after collection.
Scene context
Use this handoff only with a caregiver already authorized under the school's pickup procedure; follow the school's identity and collection rules.
- Give today’s pickup a clear ownerIn an authorized-family handoff, explain why the pickup must change and hear who accepts it.↗
- Send the next activity and its gearGive the swimming time and locate the swimsuit inside the schoolbag.↗
- Use the corrected equipment locationDistinguish beside from inside and check whether the bag is ready before assuming it is.↗
- Ask for a message after collectionRequest confirmation after successful pickup and keep that request distinct from a completed handoff.↗
- Hand Off School Pickup checkpointChapter practice check↗
Relay Instructions in a Fire Drill · 5 lessons
Relay specified drill instructions, stay with a partner, and state the simulated call-and-update plan.
Scene context
The route is designated and smoke-free in this controlled drill. Real fire decisions are conditional; follow official and qualified on-site instructions. Professional review of this lesson is pending.
- Recognize the pretend cue and named routeIn a controlled language drill, relay the on-site leader’s designated clear stair route.↗
- Follow the posted drill directionRecognize the sign colour and the leader’s requested movement without deciding a real route.↗
- Stay together and do not re-enterRelay the drill leader’s no-reentry and no-crowding instructions while keeping the pair together.↗
- State the simulated call and check-in orderExplain the practiced call-then-management sequence after the drill’s designated safe place is reached.↗
- Chapter checkpoint: the controlled fire drillChapter practice check↗
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