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Explain an Airport Login Problem · FREE LESSON

Airport login problem: check

Recall the practiced login-problem explanations, helper replies and deadline. This checks taught language, not successful account recovery.

Scene context

Account-recovery practice only. Never show passwords, one-time verification codes, payment details, or identity documents on a call; use the airline's official recovery channel.

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Your phone rings during another task. What does the caller first check?

Words and phrases in this lesson
  • 你而家方唔方便聽電話呀nei5 ji4 gaa1 fong1 m4 fong1 bin6 teng1 din6 waa2 aa3

    Is now a good time to talk?

    Tap play to hear the saved app recording.

  • 你試吓重設密碼nei5 si3 haa5 cung4 cit3 mat6 maa5

    Try resetting the password

    Tap play to hear the saved app recording.

  • 我哋改用視像啦ngo5 dei6 goi2 jung6 si6 zoeng6 laa1

    Let’s switch to video

    Tap play to hear the saved app recording.

  • 個程式冇反應go3 cing4 sik1 mou5 faan2 jing3

    The app isn’t responding

    Tap play to hear the saved app recording.

  • 熄咗再開啦sik1 zo2 zoi3 hoi1 laa1

    Close it and open it again

    Tap play to hear the saved app recording.

  • 呢度上網好慢ni1 dou6 soeng5 mong5 hou2 maan6

    The internet is very slow here

    Tap play to hear the saved app recording.

  • 得，我而家喺機場，要上網辦登機手續，但入唔到個帳戶。dak1 ngo5 ji4 gaa1 hai2 gei1 coeng4 jiu3 soeng5 mong5 baan6 dang1 gei1 sau2 zuk6 daan6 jap6 m4 dou2 go3 zoeng3 wu6

    Yes, I can talk. I'm at the airport and need to check in online, but I can't access the account.

    Tap play to hear the saved app recording.

  • 我重設咗密碼，但驗證碼傳咗去舊電話號碼。ngo5 cung4 cit3 zo2 mat6 maa5 daan6 jim6 zing3 maa5 cyun4 zo2 heoi3 gau6 din6 waa2 hou6 maa5

    I reset the password, but the verification code went to my old phone number.

    Tap play to hear the saved app recording.

  • 好，我開鏡頭畀你睇個錯誤訊息，網上登機手續仲有二十分鐘就截止。hou2 ngo5 hoi1 geng3 tau4 bei2 nei5 tai2 go3 co3 ng6 seon3 sik1 mong5 soeng6 dang1 gei1 sau2 zuk6 zung6 jau5 ji6 sap6 fan1 zung1 zau6 zit6 zi2

    Okay, I'll turn on the camera and show you the error message. Online check-in closes in twenty minutes.

    Tap play to hear the saved app recording.

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